Holland Park Cleaner Terms and Conditions of Service

These Terms and Conditions set out the basis on which Holland Park Cleaner provides cleaning services to domestic and commercial clients in the United Kingdom. By booking or receiving any service from Holland Park Cleaner, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking or allowing work to commence.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below.

Client means the person, company or organisation requesting or receiving services from Holland Park Cleaner.

Cleaner means an employee, contractor or representative of Holland Park Cleaner who carries out the services.

Premises means the property or properties where the services are to be performed.

Services means any cleaning, related maintenance or ancillary services provided by Holland Park Cleaner, whether on a one off, periodic or ongoing basis.

Agreement means the contract between the Client and Holland Park Cleaner made up of these Terms and Conditions and any written confirmation or schedule of services issued to the Client.

2. Scope of Services

Holland Park Cleaner provides domestic and commercial cleaning services, including but not limited to regular cleaning, deep cleaning, end of tenancy cleaning, post refurbishment cleaning, common area cleaning and related services as agreed with the Client. The exact scope of work, frequency and any special instructions will be confirmed in writing or via booking confirmation prior to commencement.

Any changes to the agreed Services, including additional tasks, changes in frequency or one off requirements, must be agreed in advance with Holland Park Cleaner and may result in a change in the applicable fees.

3. Booking Process

Bookings may be requested by the Client through the channels made available by Holland Park Cleaner from time to time. A booking is not confirmed until Holland Park Cleaner has issued a written confirmation or booking reference and advised the Client of the applicable charges and service details.

The Client is responsible for providing accurate information regarding the Premises, required Services, access instructions, parking arrangements and any particular requirements, such as pets on site, sensitive surfaces, or specific cleaning priorities.

Holland Park Cleaner reserves the right to refuse or cancel any booking where the Premises are unsafe, access cannot be reasonably arranged, the description of the job is materially inaccurate, or the Client has previously failed to comply with these Terms and Conditions.

4. Access to the Premises

The Client must ensure that the Cleaner has safe and reasonable access to the Premises at the agreed date and time, including any keys, security codes, passes or parking permissions required to carry out the Services.

Where keys are supplied to Holland Park Cleaner, the Client authorises their use for the purpose of providing the Services. Keys will be kept securely and will not be copied or shared except as reasonably required for service delivery.

If the Cleaner is unable to gain access to the Premises at the scheduled time due to circumstances within the Client’s control, Holland Park Cleaner may charge a call out or cancellation fee as set out in the section on Cancellations and Rescheduling.

5. Client Obligations

The Client agrees to provide a safe working environment and to inform Holland Park Cleaner in advance of any known hazards or special risks at the Premises, including but not limited to alarm systems, unstable fixtures, restricted areas and any health concerns relevant to cleaning products or methods.

The Client will ensure that the Premises are reasonably tidy and that areas to be cleaned are accessible, with personal items, valuables and confidential documents put away where possible. Holland Park Cleaner will not be responsible for organising or sorting personal belongings unless this has been expressly agreed as part of the Services.

The Client is responsible for supervising any minors, pets, visitors or other third parties at the Premises during the provision of the Services and for ensuring they do not interfere with the work of the Cleaner.

6. Pricing and Quotations

Prices for Services may be based on an hourly rate, fixed fee or other agreed basis, and will be confirmed as part of the booking process. All prices are quoted in pounds sterling and, where applicable, are subject to VAT or other taxes at the prevailing rate.

Quotations are based on the information supplied by the Client and on the assumption that the Premises are in a reasonable condition. Holland Park Cleaner reserves the right to revise a quotation if the actual condition or size of the Premises, or the required scope of work, differs materially from that described.

Where Services are provided on a regular or recurring basis, Holland Park Cleaner may review and adjust the pricing periodically to reflect changes in labour, materials, overheads or service requirements. Any price changes will be communicated to the Client in advance.

7. Payments and Invoicing

Unless otherwise agreed in writing, payment for domestic Services is due on or before the day of service, and payment for commercial Services is due in accordance with the payment terms specified on the invoice. Holland Park Cleaner may require a deposit for certain Services, including first time cleans, deep cleans and end of tenancy cleans.

Accepted payment methods will be notified to the Client. The Client must ensure that payments are made in full and on time. Failure to pay by the due date may result in suspension of Services, late payment charges and, where necessary, recovery action.

Invoices will be issued electronically unless otherwise agreed. Any queries regarding an invoice must be raised in writing within seven days of the invoice date. Raising a query does not entitle the Client to withhold undisputed amounts.

8. Cancellations and Rescheduling

For regular domestic or commercial visits, the Client may cancel or reschedule a booked appointment by providing Holland Park Cleaner with at least 24 hours notice prior to the scheduled start time. Where less than 24 hours notice is given, Holland Park Cleaner may charge up to the full fee for the scheduled Services.

For one off, deep cleaning, end of tenancy or larger scale jobs, Holland Park Cleaner may require a longer notice period and a deposit. The applicable cancellation terms, including any non refundable deposit, will be explained at the time of booking and confirmed in writing where appropriate.

Holland Park Cleaner reserves the right to cancel or reschedule a booking due to events beyond its reasonable control, including but not limited to staff illness, extreme weather, transport disruption or emergencies at other client sites. In such cases, Holland Park Cleaner will seek to provide as much notice as reasonably practicable and will offer an alternative appointment time.

9. Service Quality and Complaints

Holland Park Cleaner aims to provide Services with reasonable care and skill. The Client should inspect the work as soon as reasonably possible after completion. Any concerns about the quality or scope of the Services must be reported promptly to allow Holland Park Cleaner a fair opportunity to investigate and, where appropriate, to rectify the issue.

Where a complaint is found to be justified, Holland Park Cleaner may, at its discretion, re clean the affected area, offer a partial refund or provide a credit against future Services. This shall be the Client’s sole and exclusive remedy for issues arising from the quality of the Services.

10. Liability and Limitations

Holland Park Cleaner will take reasonable care when providing the Services. However, the Client is responsible for securing valuables, fragile items and items of sentimental or irreplaceable value before Services begin. Holland Park Cleaner shall not be liable for loss of cash, jewellery or other small valuables left unattended in the open.

To the fullest extent permitted by law, Holland Park Cleaner shall not be liable for any indirect, consequential or economic loss, including loss of profit, loss of business or loss of opportunity, arising out of or in connection with the Services or these Terms and Conditions.

Holland Park Cleaner’s total liability for any claim arising out of or in connection with the Services, whether in contract, tort including negligence or otherwise, shall be limited to the amount paid or payable by the Client for the specific Services giving rise to the claim, or to any applicable insurance limit, whichever is lower.

Nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded or limited under UK law.

11. Damage and Insurance

Holland Park Cleaner maintains appropriate insurance cover for its operations in the United Kingdom. Evidence of insurance can be provided upon reasonable request.

If accidental damage occurs during the provision of the Services, the Client must notify Holland Park Cleaner as soon as reasonably practicable and in any event within 48 hours of becoming aware of the damage. Holland Park Cleaner will investigate the matter and, where liability is accepted, will arrange repair, replacement or other reasonable remedy, subject to policy terms and applicable excess amounts.

12. Health, Safety and Environmental Standards

Holland Park Cleaner is committed to operating in compliance with applicable health and safety regulations in the UK and expects Clients to cooperate in maintaining a safe working environment. Cleaners may refuse to carry out tasks or enter areas they reasonably consider unsafe.

Chemicals, cleaning agents and equipment used by Holland Park Cleaner will be selected with regard to safety, suitability and environmental impact. Safety data for products used can be made available on request where reasonably required.

13. Waste Handling and Regulations

Holland Park Cleaner will handle routine household and office waste generated as part of normal cleaning activities in accordance with applicable waste regulations. This typically includes bagging general waste and recyclables and placing them in the Client’s designated bins or waste storage areas.

Unless expressly agreed, Holland Park Cleaner does not remove waste from the Premises or arrange external disposal. The Client remains responsible for providing suitable bins, bags and any required access to waste or recycling facilities.

Holland Park Cleaner will not handle or dispose of hazardous, clinical, biological, sharp or regulated waste, including but not limited to needles, medical waste, chemicals not supplied by Holland Park Cleaner, asbestos, solvents, oils or construction rubble. If such waste is encountered, the Cleaner may suspend work in the affected area, and the Client will be advised to arrange appropriate specialist disposal in line with UK waste regulations.

14. Property and Security

Holland Park Cleaner will take reasonable steps to ensure that the Premises are left secure at the end of each visit, including closing windows, switching off lights where appropriate, and locking doors as instructed by the Client.

The Client should provide clear instructions for alarm systems, security gates and any specific locking up procedures. Holland Park Cleaner accepts no liability for loss or damage arising from unclear or incomplete security instructions provided by the Client.

15. Data Protection and Confidentiality

Any personal information provided by the Client will be processed in accordance with applicable UK data protection laws. Holland Park Cleaner will use such information only for purposes connected with the provision, administration and improvement of the Services and for compliance with legal obligations.

Holland Park Cleaner will treat information about the Client and the Premises as confidential and will not disclose it to third parties except as required to perform the Services, where required by law, or where the Client has given consent.

16. Force Majeure

Holland Park Cleaner shall not be liable for any delay or failure to perform its obligations under these Terms and Conditions where such delay or failure is due to events beyond its reasonable control, including but not limited to acts of God, extreme weather, fire, flood, epidemic, pandemic, strikes, transport disruption or failure of public utilities.

17. Termination of Ongoing Services

Where Services are provided on a regular or ongoing basis, either party may terminate the Agreement by giving the notice period agreed at the outset or, if no specific period has been agreed, by giving at least 14 days written notice.

Holland Park Cleaner may terminate the Agreement with immediate effect if the Client materially breaches these Terms and Conditions, fails to pay sums due, behaves abusively towards staff, creates an unsafe environment, or repeatedly cancels or obstructs appointments.

18. Changes to These Terms and Conditions

Holland Park Cleaner may update or amend these Terms and Conditions from time to time to reflect changes in law, regulation, industry practice or business operations. The latest version will apply to new bookings and to ongoing Services after the Client has been notified of the update within a reasonable period.

19. Governing Law and Jurisdiction

These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter, formation or termination shall be governed by and construed in accordance with the law of England and Wales.

The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by Holland Park Cleaner.